Frequently Asked Questions

On November 14, 2024, we completely redesigned our online shop for you. Unfortunately, we were unable to transfer your previous customer and order data for data protection reasons.

So please simply create a new account with the email address of your choice. And don't forget to sign up for our bonus program!

Your package will be shipped within one business day and delivered to you within 1-2 business days.

You will receive your tracking number in a separate email after your order has been processed. There you will also find a link that will take you directly to the current shipment tracking information.

We ship our goods climate-neutrally with GLS.

Yes, we also ship internationally. You can select the delivery country at the end of the order process.

Direct delivery to a parcel shop is not possible. However, after receiving the tracking number, the recipient can redirect the parcel themselves and have it delivered to a parcel shop operated by the shipping partner.

Using shipment tracking, recipients can select a drop-off authorization, a preferred date, or an alternative delivery location (e.g. a parcel shop or a neighbor).

Personal collection from our warehouse in 31008 Elze is possible.

Returns are possible within 30 days of receipt of the goods.

The goods must be in perfect condition, i.e. the goods should not be damaged, used or dirty.

You are welcome to return the ordered goods to us within the cancellation period. According to our terms and conditions, the buyer will bear the costs for this return.

Our return address is: HaGa-Welt GmbH & Co. KG Am Dickopfsplatz 4 31008 Elze.

Please send the ordered goods with a shipping partner of your choice.

You will receive your refund once we receive and inspect the returned item. The refund will be paid using the same payment method used for the purchase.

You can find our cancellation policy on our website.

We are in close contact with our manufacturers through our quality manager.

For our sold-by-the-meter products, you can specify the desired length individually using the quantity. For example, if you need 5 meters, enter 5 for the quantity.

The fabric will be shipped in one piece. You will therefore receive a piece measuring X meters (width) x 5 meters (length).

We recommend 4 ground anchors per square meter.

Since our mole grid/net is made of plastic, protection against rodents such as voles is not guaranteed.

The grid is very stable and provides good support for the soil. It is suitable for both horizontal and vertical use.

The net is characterized by its flexibility and ease of use. It is suitable for horizontal use.

The weed fabric is made of PP (polypropylene) and has a strength of 100g/m².

The fleece can be purchased in several thicknesses.

Both products are naturally neutral to water and soil and are harmless to plants.

For all thicknesses, there is no correct side that must be placed up or down.

One side is coated with a thin layer of wax for transport. This can be washed off after two or three rain showers.

Both sides can face up or down.

No, the mat does not shrink or rot.

Yes, the seeds are not dangerous for humans or animals.

We recommend installing the mats in spring. The temperature should be at least +10°C.

Yes, the film can be used multiple times.

The blue side of the roofing membrane is laid downwards.

We offer the following payment options:

Prepayment by bank transfer

PayPal

Klarna purchase on account

Amazon Pay

credit card

Payment upon collection

The invoice

Purchase on account is possible for the first order via Klarna or PayPal. From the second order onward, purchase on account is possible directly from HaGa-Welt.

At the end of your order, you have the opportunity to enter your voucher code. The amount will then be deducted from your invoice total.

Tax-free purchase of our goods is possible for customers from the EU. For this, we require your VAT identification number (VAT ID).

You are welcome to contact us by phone (05069 340662) or email (info@haga-welt.de). We will send you the invoice as a PDF immediately.

You will receive our bank details in a confirmation email after your purchase.

No, you can also order as a guest and do not need to register as a customer.

No, there is no minimum order value.